5 Digital Technologies Transforming Contact Center Customer Service
Thanks to advanced digital technologies, companies now find themselves in a position to truly transform the contact center customer service experience.
The Answer to CIS Shortcomings: CRM or Analytics?
“With a truly modern CIS, a utility should be empowered to explore new offers and new programs and engage with customers personally in the moments that matter. With this modern approach, utilities of all sizes can drive exceptional omnichannel communication, simplify customer engagement, and deliver more value to the utility business.”
From Linear to Love: A New Era of Utility Customer Service
From Linear to Love: A New Era of Utility Customer Service If the utility industry had a Facebook page, they […]
Utilities Adopt Cloud Analytics
Utilities opt to use cloud-based analytics, despite lack of monetary incentives By Jill Feblowitz It’s been over two and a half […]
Utilities, regulators find common ground in reforms to encourage cloud computing
CAPEX | OPEX and a path forward for Utilities adopting SaaS technologies.
How do you compare to your neighbors?
Behavioral Energy Efficiency works according to the Harvard Business Review.
What are your neighbors doing?
How Utilities Can Build Effective Digital Strategies
Following these five steps can help established companies update their business models for a new era. by Jagoron Mukherjee Photograph […]
ENERGY SAVINGS
Public Utilities Enhance Energy Efficiency Programs with Oracle REDWOOD SHORES, Calif. – November 5, 2018 – Elizabethtown Gas and Riverside […]
20TWH SAVED
Oracle Utilities Saves Enough Power to Take San Francisco Off-Grid for a Decade! Read all about it! And let’s discuss […]
Kicking off a Customer Experience or CRM Project: Do you have a data roadmap?
Utilities Technology
With a passion to ensure that every global citizen has access to clean and affordable energy & water, John leads […]