Thanks to advanced digital technologies, companies now find themselves in a position to truly transform the contact center customer service experience.
“With a truly modern CIS, a utility should be empowered to explore new offers and new programs and engage with customers personally in the moments that matter. With this modern approach, utilities of all sizes can drive exceptional omnichannel communication, simplify customer engagement, and deliver more value to the utility business.”
From Linear to Love: A New Era of Utility Customer Service If the utility industry had a Facebook page, they […]
Utilities opt to use cloud-based analytics, despite lack of monetary incentives By Jill Feblowitz It’s been over two and a half […]
CAPEX | OPEX and a path forward for Utilities adopting SaaS technologies.
Behavioral Energy Efficiency works according to the Harvard Business Review.
What are your neighbors doing?
Following these five steps can help established companies update their business models for a new era. by Jagoron Mukherjee Photograph […]
Public Utilities Enhance Energy Efficiency Programs with Oracle REDWOOD SHORES, Calif. – November 5, 2018 – Elizabethtown Gas and Riverside […]
Oracle Utilities Saves Enough Power to Take San Francisco Off-Grid for a Decade! Read all about it! And let’s discuss […]
With a passion to ensure that every global citizen has access to clean and affordable energy & water, John leads […]